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Joined: Wed Aug 20 2008, 04:48PM
Posts: 31
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 Fri Apr 13 2012, 06:14PM
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Dear;
I need a plugin that allows the management of assistance. I want customers coming to my site, for example when they click on the item specifically clay, "get support", which are brought to a menu in which they must fill in all fields, such as name, surname, telephone number, home address , etc. .. etc. .. and that they fit the data of their product for which require support, such as, model, serial number, IMEI, date of purchase, etc. .. etc. .. defect at the end of the procedure by clicking on submit I would like to request that the customer comes to me and an email containing a summary of the request and that it be assigned a sequential number.
then once I authorize the sending of this product from my laboratory technician from the admin side of the plugin I want to update the status of the request, add us notes, any costs, so as to ensure that the customer can track the status of his practice online.
maybe in another voice, "state practice", the client by entering the code given above, the same can see the status of its product.
Always paying, how much it would cost to develop a plugin like that?
lead times?
maybe with custom fields by admin ... For example, if I wanted that for certain products instead of the serial number of the insert imei, or that selects the manufacturer.
I think this idea is interesting and useful to many.
maybe there is also the ability to track amount of assistance made and quantity.
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Joined: Fri Nov 17 2006, 05:30PM
Posts: 484
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Fri Apr 13 2012, 07:03PM
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can you send email to support@free-source.net with your full requirements? what actions you need in admin area, user area ... thinks like this.
we are now at holiday (4 days) and we can give you answer on Tuesday.
[ Edited Fri Apr 13 2012, 07:06PM ]
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